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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manament here seems to have gone south Two the rooms given to me were never cleaned the doors were left open it was a bit creepy. After giving me a third room I finally got a room that was cleaned. Dear management make sure your workers are doing their job or clean them out your hotel is at stake here so fix it
Business response:
Angel, thank you for your feedback. We are sorry for the cleanliness issues you had in your initial rooms and that compromised your stay. Your comments have been shared with our housekeeping team to ensure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management
Business response:
Craig, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Vending machine only took singles , then ate our money . Staff did help but rather reluctantly. Room set up made it difficult for the AC to make it the bedroom. Very small breakfast , almost would be better without entirely
Business response:
We appreciate your stay and for taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Kitchen and bathroom sink clogged. The bathroom sink was repaired while i was out for the day.
Business response:
Dana, thank you for choosing to stay at Extended Stay America. Although we are happy to know your issues were resolved, we are sorry that you had to experience it at the first place. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Room was very run down, not as it is depicted in pictures. Very uncomfortable place to stay.
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
The first room I was in had a messed up key reader on the door. Nothing the staff did could fix it. Also, the tv and the phone didn't work.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Extended Stay America Hotel It was fair. No amenities. No housekeeping services unless you were staying longer although don’t know what longer means. Stayed two nights had to ask for hairdryer value not so good
Business response:
Thank you for taking the time to review our hotel. We are glad to know overall you had a pleasant stay, but we’re sorry for the inconvenience you had due to our hotel policy. We would like to let you know that the in-room amenities such as hairdryers and toiletries are available at the front desk at any time and are complementary. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at yo... read more
This hotel is a pet friendly hotel. However it is not a human friendly hotel. Starting in the lobby through out the hotel. The carpet was dirty in the lobby and hallways as well as the stairwells. The carts to bring your luggage to your room are broken. The floor that I was staying on had a smokey smell even though the hotel is smoking free. The main doors had hand print all over it and was sticky. the reception area was dusty and dirty. The room itself. Didn't have a clean feeling. The bathroom was not cleaned at all as the... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.