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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Annmarie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Dont stay here. We were inforned on arrival that our reservation which were made in February, for a May stay were cancelled. The general manager had gone for tge day, but the Lead did her best to find us othet accomodations through Expedia. After a 25 minute hold time she hung up and called area hotels with no luck. They were eventually able to accomodate our party of 7 in 2 single& one double room. The hotel needs a thorough cleaning and overall updating. There were dirty dishes left outside seceral rooms in the hallway. Th... read more
Business response:
Althea, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another chance to provide you with a better experience on a future stay. Sincerely, Hotel Management
Power out for 1 day, no hot water for 2 days Hotel had power fail (1 day) no back up power available. Hotel could not shut down fire alarm for 6hours after power failed. Would not reduce rate, charged full $$$. I was in town to do pre job veiw before company crews mobilize. 14 man crew will not be staying a the Extended Stay America on route 9.
Business response:
Jess, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Business response:
Daniel, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Need some updating. Well the bed and pillows were too soft. My stove only had one burner, and my shower was stopped up, water was leaked. They did fix it, then no coffee at 6:06 am, no cream, then next day no sugar, tea bags ran out. The staff was very nice, the company need to update the place.
Business response:
Addie, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while being here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Richard, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management
Never stay unless it’s for free The first room we were put in smelled of smoke when the building was supposed to be a smoke free building. The second room we were put into had a sink tap that was not stable and rocked back and forth. This room also had a water damaged ceiling where the dry wall was crumbling down. We later started getting bites from ants in the room. We then got moved to another room this room when we walked in had a wall corner protector laying on the floor and the sink leaked. The breakfast was not worth i... read more
Business response:
Claire, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us th... read more
Uncomfortable bed, dirty room. Definitely will not stay at an Extended Stay ever again
Business response:
Thanks for staying at our hotel. We are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.