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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Extended Stay America Hotel Fishkill - Westage Center is located at 55 W Merritt Blvd, Fishkill, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Definitely needed an upgrade. Not dirty but very "worn". Two of the lights did not work. Front desk promised to fix the next day, which never happened. Never got the wake up calls we left on two consecutive days.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Good location They had no glasses in the rooms and no ice machine. I guess you needed to pay extra for those? Room was clean and comfortable but when I went to check out there was nobody there? I waited about 5 minutes and finally asked housekeeping who said "they went to Walmart ".
Business response:
Thank you for evaluating your stay at our hotel. We are pleased to know you had a pleasant visit and were impressed with the convenience of our location. However, we are sorry for the issues you had while being here. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We do not have ice machines on our property as we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. It was a pleasure hosting you, and hope to have the op... read more
Pretty good, though not great We had reserved a room with two queen beds but at checkin were told, because of a computer problem (it's always convenient to blame the computer) only a room with two double beds was available and we'd be on a waiting list for the queen rooms because, while the rooms were empty, the computer wouldn't allow them to be booked. Weird. Over all, the room was nice and we weren't inconvenienced by the doubles versus queen. We were not, however offered any sort of reduction in price, but were told to s... read more
Business response:
Jim, thank you for your constructive review. Although you were satisfied with some aspects of our hotel, we apologize for falling short of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels further. We hope to have one more chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management
Business response:
Tannnys, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management
Very dog friendly. We have 2 labs and there was. no problem. Large property area to walk the dogs. I wish other guests would have "picked" up after their dogs. I was very happy to take our girls with us and will use this hotel chain again.
Business response:
John, thank you for your stay at Extended Stay America and for bringing along your furry friends! Pets are always welcome at our hotel, so we are thrilled you and your dogs enjoyed your stay with us. We look forward to having you and your family as our guests again soon! Sincerely, General Manager
Business response:
Tameka, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Cold shoulder! There was no ice! There is no ice machine. There are refrigerators with freezers, but no ice trays. I refuse to rent an ice tray.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 4.1 star rating with 939 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.