Extended Stay America - Fishkill - Westage Center

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Katherine, we appreciate you for evaluating your visit to our hotel. Although you liked our location, we apologize as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Please accept our apologies for the poor service you experienced during your visit. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Our number one priority is to make sure our guests receive outstanding service, and we regret falling short during your visit. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest... read more

Business response:

Thank you for choosing Extended Stay America. We are glad to know you loved our ideal location and that you had a memorable stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Briar, thank you for sharing details of your visit at Extended Stay America. It is a sheer pleasure to know you experienced a great night’s sleep in your comfy bed and that you loved having a fully-equipped kitchen to cook your own meal. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Judy, thank you for taking the time to evaluate your stay. Although we’re glad to know you were pleased with our location, we’re sorry for the inconvenience you had due to the cleanliness issue and that you were not happy with the inconsiderate behavior of our staff. We have shared your feedback with the concerned team, and we assure you we will be more diligent with our efforts going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us... read more

Business response:

Thank you for staying at Extended Stay America. We are delighted you liked our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We sincerely apologize for the delay caused in providing you with your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Thank you for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management