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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The room reeked with an indistinguishable odor and smelled of smoked even though it was a no-smoking room. My daughter with asthma was highly affected by this.. The beds were filthy, I slept on top of the bed coverings considering they had stains on them, I had to put a towel on my pillow because it reeked, one of the lights had sparked fire when I turned it on and started making sizzling noises, the in-room sink and fridge were dirty, the bathroom sink and counter were filthy and had stains and markings on them, the tub had... read more
Business response:
Dear Tracy,We deeply regret the disappointing experience you had during your stay and sincerely apologize for the numerous issues you encountered. Your concerns regarding cleanliness, safety, and comfort are taken very seriously, and we understand how distressing this must have been, especially with your daughter’s asthma. Please know that this does not reflect the high standards we aim to uphold. We are addressing the issues you mentioned with our team to ensure they are resolved promptly. We truly value your feedback and a... read more
Poor customer service Front desk staff that we talked to initially were very rude and unprofessional. They refused to allow checkin before 3pm even though lots of rooms were ready. Room was carpet smelled and was not clean. Property was not kept up.
Business response:
Dear Guest, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the seamless stay you deserve!Sincerely,Hotel Management
They charged my stay twice
Business response:
Dear Nicoll, We sincerely apologize for the billing issue you experienced. We understand how frustrating it must have been and deeply regret any inconvenience this may have caused. Kindly know that the virtual credit card was charged for the one-night stay, while the charge to your card was only for the security deposit. This deposit was refunded at checkout and should reflect on your credit card within 3 to 5 business days. Your feedback is invaluable in helping us improve, and we are committed to providing a smoother exper... read more
Did not respect my paid reservation and left me and my family with no place to sleep. Very irresponsible
Business response:
Dear David, We sincerely apologize for the inconvenience and frustration you experienced. It is certainly not the standard we strive to maintain, and we understand the importance of honoring reservations. Your feedback is being taken seriously, and we are investigating the matter to ensure this does not happen again. We deeply regret the disruption caused to your family and appreciate your patience during this difficult situation. We hope you will consider giving us another opportunity to provide a better experience in the f... read more
That’s a place I intend never come back
Business response:
Dear Samuel, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Please know that your concerns are important to us, and we deeply regret that you felt disappointed during your stay. We are committed to improving our services and would appreciate any further details you can provide to help us address the issues. We hope you will consider giving us another chance in the future for a more positive experience.Sincerely,Hotel Management
It was so dirty and we found roaches and spiders in the room. When we went to management to ask for a refund for our last night because we couldn’t imagine staying there one more night, management was nowhere to be found. Absolutely disgusting and ridiculous. I am so disappointed by the lack of customer service and cleanliness of this property.
Business response:
Dear Kehara, We are deeply sorry for the issues you encountered during your visit, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We have also noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.