Extended Stay America - Fort Lauderdale - Plantation

Business response:

Dear Carl, Thank you for your feedback. We sincerely apologize for the condition of the bathroom during your stay. Permanent stains can leave a negative impression, and we regret not meeting your expectations in this regard. Please know that we are actively working to address such issues to improve the overall experience for our guests. We appreciate your patience and hope to provide a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Bianca,Thank you for sharing your feedback. We regret that your stay did not fully meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we value your insights as they help us improve our services. Should you choose to stay with us again, we are committed to delivering a better experience.Sincerely,Hotel Management 

Business response:

Dear Maurice, Thank you for your feedback. We regret that the laundry facilities did not meet your expectations during your stay. Providing convenient and reliable amenities is important to us, and your comments have been shared with the team to explore improvements to our washer and dryer units. We appreciate you bringing this to our attention and hope to enhance your experience during a future visit.Sincerely,Hotel Management 

Business response:

Dear Jennifer, Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. We truly appreciate your input, and we will be addressing your concerns to ensure a better experience in the future. We hope you will consider giving us another opportunity to provide you with a stay that meets your standards.Sincerely,Hotel Management