Extended Stay America - Fort Lauderdale - Plantation

Business response:

Dear Brandon, Thank you for your positive feedback! We’re delighted to hear you had a good experience during your stay. Your satisfaction is our top priority, and we appreciate your kind words.We look forward to welcoming you back to Extended Stay America and providing you with an even better stay in the future.Sincerely,Hotel Management 

Business response:

Dear jarcolby, Thank you for your feedback. We apologize for the inconvenience caused by the elevator not working during your stay. We understand how important it is for our amenities to function properly, and we are addressing this issue urgently to prevent future occurrences. Your comfort and convenience are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a smoother experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear leta, Thank you for your feedback. We’re glad to hear you enjoyed the location and found our staff to be nice and courteous. However, we regret that the condition of the hotel, including the odor and bathroom issues, did not meet your expectations. Your comments about the tub and toilet are important to us, and we are addressing these concerns with our maintenance team. We appreciate your insights and hope to provide a more updated and pleasant experience in the future. Sincerely,Hotel Management