Extended Stay America - Fort Lauderdale - Plantation

Business response:

Dear Bridgette, Thank you for your feedback. We apologize for the unpleasant odor you encountered in the hallway on the 2nd floor. This is not the standard we strive for, and we are addressing the issue with our team to ensure the carpets are cleaned and maintained properly. Your comfort is important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back for a better experience.Sincerely,Hotel Management 

Business response:

Dear Maurice, Thank you for your feedback. We appreciate you taking the time to share your thoughts. Please provide more details about your stay so we can further improve our services. Your input is valuable in helping us enhance our guest experience. We look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Maurice, Thank you for your feedback! We’re pleased to hear that everything was good during your stay. Your satisfaction is important to us, and we’re glad we met your expectations. We look forward to welcoming you back to Extended Stay America and providing another excellent experience in the future! Sincerely,Hotel Management 

Business response:

Dear Ofelia, Thank you for your feedback! We’re delighted to hear that you found our location both safe and convenient. Our team works hard to ensure our guests feel secure and have easy access to everything they need. We look forward to welcoming you back to Extended Stay America and providing another positive experience in the future!Sincerely,Hotel Management