Extended Stay America - Fort Lauderdale - Plantation

Business response:

Dear Maurice, Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize if the condition of the property fell below standard. Your input is important, and we are actively working to improve our facilities to serve our guests better. We hope you’ll consider visiting again to experience the improvements firsthand.Sincerely,Hotel Management 

Business response:

Dear Douglas, Thank you for your kind words! We are delighted to hear you enjoyed the hospitality at Extended Stay America. Our team takes great pride in making guests feel welcome, and your feedback means a lot to us. We look forward to hosting you again soon!Sincerely,Hotel Management 

Business response:

Dear Cameron, Thank you for your feedback. We are glad you found your stay satisfactory but regret that the breakfast offerings did not meet your expectations. Your comments are valuable and will help us evaluate and enhance our services. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Raphael, Thank you for your feedback. We appreciate your positive comments and are glad your stay was overall good. However, it seems something about your experience wasn’t up to your expectations. We apologize for any inconvenience and would love to learn more about any concerns or issues you may have faced so we can improve. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Maurice, Thank you for your kind feedback. We are glad to learn that you had a satisfactory stay. We strive to maintain the property as best we can, and we truly appreciate your comments. However, we are sorry for the discomfort caused by the sudden breakdown and delay in the elevator service. Our technical team has already been working to resolve the issues as soon as possible. Please be our guest again, and we will serve you better!Sincerely,Hotel Management 

Business response:

Dear Elvis, Thank you for sharing your experience! We are glad you had a pleasant time and enjoyed our convenient location, especially with the shopping malls around. We appreciate your feedback and hope to welcome you back to another stay soon!Sincerely,Hotel Management 

Business response:

Dear Maurice, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management