Extended Stay America - Fort Lauderdale - Tamarac

Business response:

Dear Marc Edouard, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management 

Business response:

Dear Nancy, We sincerely apologize for the inconvenience you experienced with the bathroom lock and its condition during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret falling short of this during your visit. Please rest assured that we will promptly address the issues with the bathroom lock and the condition of the bathroom to prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Should you choose to stay with us... read more

Business response:

Dear Paulette, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for the inconvenience caused by the presence of roaches in your room. We take reports of pests seriously and assure you that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. We understand how this must have detracted you from having an outstanding time with us, and we will arrange for professional pest control s... read more