Extended Stay America - Fort Lauderdale - Tamarac

Business response:

Dear Paul, Thank you for staying at Extended Stay America and sharing your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your stay. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for staying with us and sharing your experience. We are glad that you liked your clean and comfortable room. However, we are sorry for not meeting all of your expectations. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. We are grateful for your time a... read more

Business response:

Dear Linda, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. In response to your review, we shall work on the places you mentioned and improve our guest experience. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management