Extended Stay America - Fort Lauderdale - Tamarac

Business response:

Dear Shawntia, Thank you for sharing your positive experience with us at Extended Stay America. We're delighted to hear that you found our hotel convenient and that our kitchen facilities made you feel at home. Providing a comfortable and homely environment for our guests is our priority, and we're glad we could meet your expectations. Your feedback motivates us to continue providing excellent service. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel... read more

Business response:

Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for any discomfort caused by the presence of roaches during your stay. Ensuring a clean and pest-free environment is a top priority for us, and we are taking immediate action to address this issue with our pest control services. Your feedback is invaluable, and we hope to have the opportunity to provide you with a more pleasant and enjoyable experience in the future.Sincerely, Hotel Management 

Business response:

Dear Jorge, Thank you for choosing us and taking the time to leave a review. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if you had any concerns during your visit. Thank you again for choosing us, and we hope to welcome you back for a much-enhanced experience.Sincerely,Hotel Management