Extended Stay America - Fort Wayne - South

Business response:

Matthew, thank you for sharing the kind rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Brian, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked the fully equipped kitchenette in your room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Shawn, we are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our convenient location and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our housekeeping staff, and we are confident this will not be repeated. We are also sorry you were inconvenienced by the noise from the nearby guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management