Extended Stay America - Fort Worth - City View

Business response:

Thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. Although you liked our location, we take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

Shawn, thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to t... read more

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Bonnie, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us. However, we are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're sorry for the odor you experienced in your room and for not meeting some of your expectations. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Bonnie, thank you for choosing to stay at Extended Stay America. We're glad to know you liked our well-kept property and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management