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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perfect Location and price What a terrific location! Across the street from the food truck park and instant access to the Trinity River jogging path.
Business response:
Dave - We appreciate you taking the time to write such a wonderful review about our hotel. We are so glad that you enjoyed our location and had an excellent stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
was stayng for some house hunting in Ft Worth. Ver convenient location. I was very pleased with my room and wouldvstay here again
Business response:
We want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay here with us and that our location was so convenient for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Good enough The rooms are extremely small and cramped.
The room smelled like mice. The workers were rude. They made a mistake and charged me twice for 2 different rooms and said they couldn’t fix it because it was a 3rd party problem. Got no help from hotel.com. Very disappointed and we couldn’t leave because it was paid for and due to my sisters health issues we had to be close to the hospital.
Business response:
Dear Guest, We sincerely apologize for the experience you described. A clean, comfortable environment is always a priority for a hotel stay, and we regret that this did not reflect in your case. Your feedback has been shared with our concerned team so that we can review both the cleanliness concerns and the service you received to ensure improvements are made. Thank you for bringing this to our attention. Sincerely, Hotel Management
The room was dirty. There were cigarette butts under the bed in a non smoking room. The TV did not work in the first room and we had to move to another room. The breakfast consisted of a cup of coffee and a muffin, nothing else. The window in room 106 was covered with German roaches clearly visible from the walkway leading to our room. Totally NASTY. We left after one night of our 3 night stay. I ask for a refund for the two nights and we're told Hotels.com does not allow refunds and refused to refund the two days we did not... read more
Business response:
Dear Guest, We are sorry for the inconvenience you experienced due to the cleanliness concerns in your room, and that it led to your early departure. We understand how frustrating it was to have encountered smoke in our non-smoking areas. On a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Moreover, we certainly regret the issues you encountered with the refund. Your concerns are taken seriously as we never intend to disappoint our guests du... read more
The room was smoky, there was a large pile of dog poop in front of our door that I told the front desk about 3 times and was never cleaned up. There were burn marks all over the counters in the bathroom and the area was pretty loud making sleep difficult.
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for the unacceptable conditions you encountered during your stay. These are far from the standards we aim to uphold. We are also concerned that your repeated reports to the front desk went unresolved, and we regret the frustration this caused. Your feedback has been shared with our housekeeping and management teams for immediate review and corrective action. Thank you for bringing these matters to our attention, and we take them seriously and are committed to maki... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.