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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was easy but directions to your room were not clear. We walked around two buildings trying to find our room. We had to return the office for clarification. The room was dirty and if it had not been 1am we would have left. The floor was stained, nail clippings next to the bed, pubic hair on the commode. hair on the counter top and stain on the bed sheet. I canceled the second night. While checking out two others were checking out with similar complaints.
Business response:
Dear Steve, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet the standards we strive to maintain, particularly regarding the cleanliness of your room and the clarity of directions. Guest comfort and well-being are our top priorities, and your feedback will be shared with our housekeeping and management teams to address these issues and prevent recurrence. We appreciate your honesty, and we hope you might consider giving us another opportunity in the future to provide a c... read more
At Check in the staff could not find any open rooms. I informed her my room is paid for I should have a room available. Called manager and staff gave me a room that another client rejected. Comes to find out that room has roaches that’s why it was rejected
Business response:
Dear Matilda, We apologize for the inconvenience and frustration you experienced during check-in. Having cleanliness concerns in the room assigned is unacceptable, and we are taking this matter seriously. Your feedback has been escalated to our management and housekeeping teams to ensure this does not happen again. We are also reviewing our pest control protocols to maintain a safe and hygienic environment for all guests. We appreciate your patience and hope you’ll consider giving us another opportunity to provide the qualit... read more
Well we checked in, staff was friendly, but they were short staffed. Had no extra towels, and roaches were everywhere. Nice people, but the cleanliness was not so good.
Business response:
Dear Shawn, Thank you for your feedback. We're glad to hear that our staff made a friendly impression during your check-in, and we appreciate your recognition of their efforts. However, we’re sorry to learn about the issues you encountered with cleanliness and the lack of extra towels. Your comments have been escalated to our housekeeping and maintenance teams for immediate attention. We are committed to providing a safe and comfortable environment, and your feedback is invaluable in helping us improve. We hope you’ll consid... read more
After booking and paying online received a call saying no rooms available. She stated it shows rooms when attempting to book. But we are no longer taking reservations at the price posted!
Business response:
Dear Jay, We sincerely apologize for the inconvenience you encountered with your reservation. We understand how frustrating it must have been to arrive expecting a confirmed room and to be told none were available. Unfortunately, overbooking can occasionally occur, but this does not excuse the situation, and we regret that it was not handled with better communication or care. Your feedback is important and will help us improve coordination and service. We hope to serve you properly in the future. Sincerely, Hotel Management
Very dirty rooms
Business response:
Dear Thorr, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Overall was fine but I had some bugs in the room. It need pesticide cleaning and bugs cleaning
It smelled bad. Everything appeared to be as clean as you can get it but the bathroom was in horrible shape, the walls and the bathroom door had holes. The rails on the stairs were loose. The stairs were cracked and some were broken. It is not well kept.
Business response:
Dear Molly, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. While we’re glad the room appeared clean, the condition of the bathroom and overall property is deeply concerning and far below the standards we aim to uphold. Your comments have been shared with our management and maintenance teams for immediate review. We understand how important a well-kept and secure environment is, and we regret that this was not your experience. We appreciate your patien... read more
Walked into the "lobby", no clerks were there for a couple of minutes. A guy was asleep on the bench inside. The staff were friendly. As soon as I got to my room, this is what I saw. I wanted to run, but I wasn't staying long, just one night. Needless to say, I woke up almost 2 hours ahead of schedule to get out of the room.
Business response:
Dear Marisa, Thank you for taking the time to share your feedback. We’re glad to hear that our staff were friendly, but we’re sorry that the overall experience did not meet expectations. We understand how important a clean, welcoming, and secure environment is and regret that this was not your experience. Your comments have been shared with our management team for immediate review and corrective action. We appreciate your patience and hope you’ll consider giving us another opportunity to provide the comfort and quality you d... read more
Dirty, dirty. Check in was at 3. We arrived at 4 and the room was not ready. We got keys The room was a double bed. It was not clean at all. The floors were filthy. The bathroom sink area was stained from visible tooth paste stains or soap, who knows what, the tub was caked in filth as well. In addition the toilet did not work. There was puddles surrounding the toilet and then when we tried to use it, the tank was empty. It was an obvious issue with the water and just unacceptable. The front desk person chose to offer us the... read more
Business response:
Dear Sonia, Thank you for taking the time to share your feedback. We’re sorry to hear about the condition of your room and the inconvenience you experienced upon arrival. A clean and functional space is the most basic expectation, and we regret that this was not provided. The issues you described are deeply concerning and far below the standards we strive to maintain. While we’re glad our front desk staff responded with kindness, we understand that the solution offered did not meet your needs or expectations. Your comments h... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.