This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst lodging experience ever: Dirty room, filthy floor, "non-smoking" but the room smelled of smoke and there were cigarette burn marks on the bathroom counter, blood stain on the bathroom door frame (I took a picture), dirty wash cloth hanging in the bathroom.. etc.. My cousin and his wife who were traveling with us tried to stay in another room: cigarette butts under the bed, TV not working, and they observed cockroaches crawling all over the window in the room next to the lobby. We left after one night and will be pushin... read more
Business response:
Dear Guest, We are deeply sorry to hear about the condition of your room and the overall experience during your stay. What you described does not reflect the level of cleanliness and comfort we aim to provide, and we sincerely apologize for the inconvenience and discomfort this caused. Your feedback has been shared with our team and housekeeping teams to address these issues immediately. We value your input and hope you will allow us the opportunity to provide a significantly improved experience in the future. Sincerely, Hot... read more
Total disappointment Advertised as having a kitchen and it did just had no other elements like pots and pans. I checked with the office and they never had anything available. Toilet overflowed but was never convenient to have a maid come and clean.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Try somewhere else where you can actually enter. Might have been nice if I could actually enter when showing up during their open hours instead of wasting money and not getting refunded in spite of not being able to enter and use the booking.
Business response:
Dear Louis, Thank you for sharing your feedback. We understand how important it is for travel plans to go smoothly and regret that your experience did not meet expectations. Your comments have been noted, and we appreciate you bringing this to our attention. Sincerely, Hotel Management
Room looks to have a water leak under floor. Bring a boat if you want to take a shower. Microwave is too high up for normal sized person and was made before the 21st century. Nasty, rusty , etc... You would be better off sleeping in the car!!
Business response:
Dear Chad, It was disappointing to read your comments about your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We hope you will revisit the next time you are in the area so that we can ... read more
We stayed at this place last night. What a terrible place this is! EXTREMELY dirty, old, falling apart. Mold in the shower. Dog food on the carpet. Felt unsafe. People fighting in the room next door. Room upstairs stumping on the floor to get them to stop. Would NOT recommend to anyone!
Business response:
Dear Elias, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please return for a better experience. Sincerely, Hotel Management
Honestly the worst place to stay. When we arrived at the location they didn’t even have the room that I had booked 2 weeks ahead of time available and didn’t even let me know. And then the room that they had gave us had bug crawling of the wall and in the bathroom. The manager was no where to found or to even get a reach of. This place needs to be reported because they didn’t care that there was bugs
Business response:
Dear Cruz, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sin... read more
Don't stay here! Very dirty and worn out!
Business response:
Dear Regina, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area so that we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Check in was easy but directions to your room were not clear. We walked around two buildings trying to find our room. We had to return the office for clarification. The room was dirty and if it had not been 1am we would have left. The floor was stained, nail clippings next to the bed, pubic hair on the commode. hair on the counter top and stain on the bed sheet. I canceled the second night. While checking out two others were checking out with similar complaints.
Business response:
Dear Steve, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet the standards we strive to maintain, particularly regarding the cleanliness of your room and the clarity of directions. Guest comfort and well-being are our top priorities, and your feedback will be shared with our housekeeping and management teams to address these issues and prevent recurrence. We appreciate your honesty, and we hope you might consider giving us another opportunity in the future to provide a c... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,911 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.