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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room looked worn down. Only one pillow. The room smelled of old cigars and smoke. I had to buy febreeze to make it smell better. The carpet was dirty with stains on them. The blanket was not a blanket but another sheet.
Business response:
Dear John, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your room did not meet expectations. The issues you described are not reflective of the standards we aim to uphold. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We understand how important a clean, fresh, and well-equipped room is to a restful stay, and we regret that this was not your experience. We appreciate your patience and hope you’ll consider giving us another opportunity ... read more
The entire place has a smell that reminds me of a hoarder’s house. The room seemed clean, but was in a state of disrepair. The railings were loose on the stairs, The stairs themselves (concrete) were broken, the bathtub surface (insert) was bubbled up, the refrigerator had what looked like water standing in it. Sheets and towels appeared clean. Pillows were not waterproof and were stained as was the mattress cover. People were helpful. Table lamp base was dirty.
Room not available, charged anyway. We showed up at the hotel at 5PM and they said that they did not have a room for us and would not charge us. We found another hotel, but I was charged for the room.
Business response:
Dear Kenneth, We sincerely apologize for the inconvenience you experienced upon arrival and the inability to access your reserved room. We understand how frustrating and exhausting this must have been. This is not the level of service we aim to provide, and we regret the impact it had on your plans. Thank you for bringing this to our attention. We hope to restore your trust and welcome you back. Sincerely, Hotel Management
This property called us an hour before our inbound flight left to cancel our reservation. They made no attempt to remedy the situation or offer alternative's. Shocking.
Business response:
Dear Lucas, Thank you for your review and for your comments about your experience with us. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Room wasnt clean. Door was hard to open. People at front desk were not very helpful.
Property is old, dirty, sketchy. Everything about the room is old, rusty, cigarette and pot smell. Bath tub with mold, kitchen cabinets falling. Stay away. Nice staff. Not their fault. Good location.
I can't review this property because my reservation, which I made 4 months in advance, was canceled the day I arrived with no warning, no call, or anything, and they refused to give me a refund, claiming they didn't get the money from Expedia. I was in town for a concert, and after 10 hours of driving,I had to find a new place to stay
The small was so bad
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.