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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room we stayed in was NOT as pictured. Countertop was falling apart. Stove was dirty and rusted. Had to open up back of toilet to refill by jiggling the handle. electrical outlet was loose and lights flickered in room.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are sorry to read that you had several issues during your stay, and we are grateful for your patience. Our housekeeping and maintenance team is already at work to review the missed areas of the room. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincer... read more
The room was not clean. There were stains on the walls and there appeared to be urine stains on the bed. We left and did not stay the night. Check-in was fine and the employees were very nice.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your room. Cleanliness is a fundamental expectation, and we regret that this was not met during your stay. Your comments will be shared with our housekeeping and operations teams to ensure immediate corrective action is taken. On the positive side, we are glad to hear that your check-in experience was smooth and that our employees were accommodating. We hope we can provide you with a much-improved experience in the futur... read more
Reserved a room but was told they sold out of rooms. Still charged for room. Having trouble getting my refund.
Business response:
Dear Guest, We sincerely apologize for the frustration and inconvenience you experienced upon arrival. Being unable to check in due to overbooking and then facing difficulties with your refund is unacceptable, and we understand how upsetting this situation was. We have already processed the refund, and it may take 7-10 business days to reflect in your account. We truly appreciate your feedback and hope to restore your confidence in a future stay. Sincerely, Hotel Management
The room smelled like mice. The workers were rude. They made a mistake and charged me twice for 2 different rooms and said they couldn’t fix it because it was a 3rd party problem. Got no help from hotel.com. Very disappointed and we couldn’t leave because it was paid for and due to my sisters health issues we had to be close to the hospital.
Business response:
Dear Guest, We sincerely apologize for the experience you described. A clean, comfortable environment is always a priority for a hotel stay, and we regret that this did not reflect in your case. Your feedback has been shared with our concerned team so that we can review both the cleanliness concerns and the service you received to ensure improvements are made. Thank you for bringing this to our attention. Sincerely, Hotel Management
The room was dirty. There were cigarette butts under the bed in a non smoking room. The TV did not work in the first room and we had to move to another room. The breakfast consisted of a cup of coffee and a muffin, nothing else. The window in room 106 was covered with German roaches clearly visible from the walkway leading to our room. Totally NASTY. We left after one night of our 3 night stay. I ask for a refund for the two nights and we're told Hotels.com does not allow refunds and refused to refund the two days we did not... read more
Business response:
Dear Guest, We are sorry for the inconvenience you experienced due to the cleanliness concerns in your room, and that it led to your early departure. We understand how frustrating it was to have encountered smoke in our non-smoking areas. On a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Moreover, we certainly regret the issues you encountered with the refund. Your concerns are taken seriously as we never intend to disappoint our guests du... read more
The room was smoky, there was a large pile of dog poop in front of our door that I told the front desk about 3 times and was never cleaned up. There were burn marks all over the counters in the bathroom and the area was pretty loud making sleep difficult.
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for the unacceptable conditions you encountered during your stay. These are far from the standards we aim to uphold. We are also concerned that your repeated reports to the front desk went unresolved, and we regret the frustration this caused. Your feedback has been shared with our housekeeping and management teams for immediate review and corrective action. Thank you for bringing these matters to our attention, and we take them seriously and are committed to maki... read more
First of all when I booked the hotel room on hotels.com in the section that says special instructions and check-in there was no mention of a $50 deposit that has to be on a card. I had just spent 9 hrs on a bus, my stuff was stolen at the bus station, i only had $55 dollars cash until i get my paycheck, & the manager was a complete jerk about it, my room smells like feetand I will never stay at this dump ever again
Business response:
Dear Guest, We are sorry to hear about the challenges you faced during your visit. We understand how difficult your circumstances were, and we regret that your experience with our team and the condition of your room did not meet expectations. Our goal is always to provide clear communication and a welcoming environment. Your feedback regarding the deposit policy and room conditions is shared with our concerned team. We wish you all the best moving forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,912 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.