Extended Stay America - Fort Worth - Southwest

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay. However, we are sorry your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are delighted to know you had a pleasant stay with us. However, we apologize for the issue you had in your room. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management 

Business response:

Lisa, we appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-appointed room and that you awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Wausheen, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Celso, thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you were pleased with the service provided by our associates and that you found us to be a great value. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Kevin, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know you were happy with our affordable rates and enjoyed our ideal location. However, we are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Jeff, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management