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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I always stay here when i visit Eric. I love this spot and the staff is awesome and helpful. Property is always clean and super quiet too. I hope when i return in June that the breakfast is back and the pool is open.
Business response:
Thank you for choosing Extended Stay America while visiting Eric. We are delighted you enjoyed your visit to our well-maintained property. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. We appreciate your feedback and look forward to your next visit in June. Sincerely, Hotel Management
The toilet was broken and a light didn’t work in the room I was in
Business response:
Thank you for staying at our hotel. We apologize for the maintenance issues you encountered with the toilet and light during your stay. We have shared your concerns with the appropriate team to fix the problems immediately. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Weird smells in rooms and hallways. Overflowing trash cans in Hall. No in room coffee pot. No ice bucket.
Business response:
Thank you for being our guest. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please know, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Also, the coffee maker for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. We un... read more
Buen hotel Muy buena mi extancia y muy bueno y comodo el cuarto con las cosas nesesarias
Business response:
Isabel, thank you for your kind words about Extended Stay America. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. We look forward to welcoming you back soon. Sincerely, Hotel Management
It was great and I loved staying there will definitely come back
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Was ok but the room smells. I guess because it has a kitchen.
Business response:
Vince, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the odor you encountered while you were here. Thank you also for your feedback, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Found some used cleanex on the floor next to my bed as we came in and crumbs on the carpet around the bed, needs mor attention to cleaning, it’s in the little things that we lose or gain customers. Friendly staff and great location!
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our excellent location and our courteous associates. However, we regret the cleanliness issues you faced in your room. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,519 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.