This profile has been claimed by the business owner or representative.
Extended Stay America - Foxboro - Norton
- Hotels
- Norton, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
280 S. Washington St., Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great, very friendly and helpful. I enjoyed chatting with them. The cleanliness of the room was disappointing, however. There were crumbs on the counter and on the rug when I arrived, so it seems that the housekeeping staff skipped several steps when turning over the room. This certainly wasn't the worst place I've stayed, but they could work on the cleaning.
Business response:
Brain, thank you for choosing to stay with us. We're glad to know you were impressed with the service provided by our staff, but we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with the concerned team, and we're working with them to be more diligent with our efforts moving forward, Wehope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Stay,charged twice The service provided for my stay for work was excellent as always but the room I was given had some leftover female hair from the previous patron on the bathroom curtain. Also the ac unit was making weird noises even when it was off for a period of time. I was also double charged for the room when I had already booked in advance and was paid for. Overall stay was great but hoping I’m not charged twice in future ever again or I won’t come back if that isn’t resolved next time.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more
Very out dated and mold in the shower. Smelled musty!
Business response:
Thank you for your feedback. We are sorry our hotel was not up to your expectations. Your comments will be shared with the people in our organization who are responsible for formulating plans for future renovations. Also, we apologize for the cleanliness issues you had in your room. We are reviewing this with our Housekeeping team to make sure we are consistent with our service delivery. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
room was not set up at check'in, staff did get it set up.
Business response:
Thank you for sharing your experience with us. Although we are sorry your room was not ready at the time of your arrival, we are happy our team resolved your issue to your satisfaction. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
I booked this place with thinking they had roll away beds as advertised and they gave me mattress pads to sleep on the floor with.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations with regards to our mattress. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Work Convienc It was a very pleasant stay for the work I was doing those days at Gillette Stadium for the concerts. Room was clean and the check in was great with awesome service as always. I’ll definitely be back in future.
Business response:
Ammar, thanks for the fantastic rating and for your comments about staying with us at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management
The staff was very helpful with everything and Joanna was amazing and most helpful when we got there early so thank you
Business response:
Conor, it was a pleasure having you as our guest at Extended Stay America. We’re thrilled to read your feedback about the great service you received from our staff, and how they exceeded your expectations. Thank you for your kind words about Joanna. We will pass on your compliments with her. On behalf of everyone here, we invite you to stay with us again the next time you visit Norton. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Foxboro - Norton
How is Extended Stay America - Foxboro - Norton rated?
Extended Stay America - Foxboro - Norton has a 4.2 star rating with 789 reviews.
When is Extended Stay America - Foxboro - Norton open?
Extended Stay America - Foxboro - Norton is open now. It will close tomorrow at 12:00 a.m.