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Extended Stay America - Foxboro - Norton
- Hotels
- Norton, MA
About this business
Location details
280 S. Washington St., Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
nice place outskirts of Boston .good to stay .excellent
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
My husband booked a room with two beds for my friend and I as we were in town for the Kid Rock concert. When we checked in we were informed that we’d be getting two separate rooms as they had sold out of rooms with two beds. We were charged the same price so no issue there. After the concert it was loud as can be expected from other guest. The continental breakfast wasn’t very appealing. Overall I’d stay here again.
Business response:
Sara, thank you for choosing to stay with us at Extended Stay America while you were here for the Kid Rock concert. We're glad to know overallyou had a pleasant time with us, but we're sorry for not meeting your expectations with our grab-and-go breakfast.We assure you that we will share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We wish the overall positive experience will overshadow this inconvenience ... read more
The staff was great, very friendly and helpful. I enjoyed chatting with them. The cleanliness of the room was disappointing, however. There were crumbs on the counter and on the rug when I arrived, so it seems that the housekeeping staff skipped several steps when turning over the room. This certainly wasn't the worst place I've stayed, but they could work on the cleaning.
Business response:
Brain, thank you for choosing to stay with us. We're glad to know you were impressed with the service provided by our staff, but we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with the concerned team, and we're working with them to be more diligent with our efforts moving forward, Wehope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Stay,charged twice The service provided for my stay for work was excellent as always but the room I was given had some leftover female hair from the previous patron on the bathroom curtain. Also the ac unit was making weird noises even when it was off for a period of time. I was also double charged for the room when I had already booked in advance and was paid for. Overall stay was great but hoping I’m not charged twice in future ever again or I won’t come back if that isn’t resolved next time.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more
Very out dated and mold in the shower. Smelled musty!
Business response:
Thank you for your feedback. We are sorry our hotel was not up to your expectations. Your comments will be shared with the people in our organization who are responsible for formulating plans for future renovations. Also, we apologize for the cleanliness issues you had in your room. We are reviewing this with our Housekeeping team to make sure we are consistent with our service delivery. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Foxboro - Norton
How is Extended Stay America - Foxboro - Norton rated?
Extended Stay America - Foxboro - Norton has a 3.2 star rating with 1,617 reviews.
When is Extended Stay America - Foxboro - Norton open?
Extended Stay America - Foxboro - Norton is open now. It will close tomorrow at 12:00 a.m.