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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes Extended Stay is one out of two hotels that I stay at every time I go to Maryland. It has what you need on hand. Everything but food. Extended Stay can count on me at least once a month. Keep up the good work.
the staff was good but it looks outdated and smells of cig smoke and musty
DONT BOOK THIS PROPERTY!!!!! Extremely filthy property. Smells of urine. Homeless sleeping outside the property. Seems like a half way residence.
When we arrived, we were greeted right away. The check in process was easy. We got onto our floor to walk to our room. The ground had a lot of trash on it ans the hallway smelled like cigarette smoke and mildew. We got to our room and it looked clean. After a long car ride, we were looking forward to a nice warm shower. Well, there was not any hot water ans we were not informed when we arrived. So we had to take cold showers. When we woke up, we went down for brekfast and there was only coffee and 1 muffin left. So, we went ... read more
Absolutely disgusting!! In all my years of travel, I have NEVER encountered any hotel that is as filthy as this one. Too many disgusting reasons to list here but the room actually smelled of urine!! We brought our things to the room and immediately turned around left. We were so disgusted we didn't even waste anymore time discussing our "stay".A refund of my expense would be all that I am asking for. Here are few more disgusting issues.1) Dirty diapers around the sidewalk outside.2) Not sure who they were but there were two ... read more
Front desk can barley speak English has bad attitude and a lot of homeless people staying there for years at a time with bugs
Cigarette smoke everywhere Everything was relatively acceptable or comfortable, except that there are no smoking signs everywhere and our entire floor and room strongly smelled of cigarette smoke. Never coming here again
Business response:
Dear Hannah, Thank you for your feedback. We’re glad to hear parts of your stay were comfortable, but we sincerely apologize for the strong cigarette smoke odor you experienced. We understand how important a clean, smoke-free environment is, especially in designated non-smoking areas. Your concerns have been reported to our housekeeping and security teams, and we are reinforcing our non-smoking policies to ensure a healthier stay for all guests. We appreciate you bringing this to our attention, and we’re committed to address... read more
It is suitable for an extended stay on a budget or if you’re down on your luck (which I am). That being said, it is a great value for the cost. There is a kitchen but the bathrooms give me pause so I use flip flops and clean my own toilet when I stay. The staff are okay . You get what you pay for. For this stay, the front desk person was bold in her unprofessionalism- immediately escalating when I asked to have my room switched since it was directly above where the smokers stand . She went straight to 10 with how she wouldn’... read more
Business response:
Dear Raeshawn, We deeply regret the discomfort you experienced and the interaction you described with our front desk staff. Professionalism and guest respect are core expectations, and your concerns have been escalated for internal review and training reinforcement. We also recognize the need for improved room placement in response to guest preferences and sincerely apologize for the inconvenience. Your feedback is important to us, and we hope to welcome you back. Sincerely, Hotel Management
Wouldn’t recommend The bathroom shower had no curtain and I didn’t notice till I woke up at 5am to shower for work and couldn’t shower . Had people in the parking lot with a dog till 11pm talking and dog barking .
Business response:
Dear Alicia, Thank you for sharing your experience. We are sorry to hear your stay was disrupted and that your accommodations were not properly prepared. Starting the day without access to a working shower is understandably frustrating, especially when on a tight schedule. We also regret the disturbances outside that affected your rest. Your feedback has been shared with the appropriate teams to address these concerns. We appreciate your input and hope for the opportunity to provide a more seamless and restful stay in the fu... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,803 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.