This profile has been claimed by the business owner or representative.
Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Building is old..ceiling tiles in hall missing…sinks and kitchen are worn out. Left halfway through our stay we were so uncomfortable. Paid for 4 notes and stayed only two. Had an issue and the desk clerk could not understand me (I speak English)
Business response:
Dear Arlene, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
There are much better hotels in this very lovely part of Frederick. The bed was soft and uncomfortable. Totaly bare floor which was not clean. The A/C was noisy.
Business response:
Dear Carolyn, We apologize for the discomfort you experienced during your stay. It's disappointing to read about the issues with the bed, floor cleanliness, and noisy A/C. We value your feedback and will address these concerns with our housekeeping and maintenance teams to enhance our guest's experience. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
The smell was unpleasant and the towels were dingy and thin. I had to go buy towels and the water pressure was faint in room 216. Kitchen with no dishes and the sheets were extremely thin and felt disgusting. This hotel has declined tremendously compared to my stay in 2018. Never again….:the hallways smelled like curry.
Business response:
Dear Bracy, Thank you for reviewing your hotel experience with us. We apologize for not meeting your expectations regarding the condition of our property and the lack of kitchen amenities. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Wouldn't stay there again. Lobby, halls and bedroom seemed pretty clean. A little dusty under the bed and on furniture surfaces and headboard. The bathroom was just sad. The shower was just a basic open shell with a rod and shower curtain and the accessible component was a slotted wooden drop-down bench. I'd expect that at a campground not a hotel. My friend and I decided we didn't want to use the shower and would wait to get home. The really bad defect was the 1" by 3" rusty and dirty stain on the floor in the back corner u... read more
Business response:
Dear Christine, Thank you for sharing your observations about your stay. We aim to provide clean and functional accommodations for all our guests, and we’re glad you noticed the cleanliness of many areas. We appreciate your suggestions for improvement and understand the importance of attention to detail in every aspect of our guest rooms. Regarding amenities, our customizable comfort packages are designed to cater to the varied needs of our guests, though we acknowledge your point about providing basic necessities like drink... read more
Shower was not good at all you have to begging for water to Shower
Business response:
Dear Khurram, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the shower. Your feedback is invaluable as we continually strive to improve our services. Rest assured, we will address the issue with our maintenance team to ensure a better experience for our future guests. We appreciate your patience and understanding. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Hotel Management
Not so good
Business response:
Dear Charles, Thank you for your feedback. We apologize that your experience did not meet your expectations during your stay. We strive to provide excellent service and accommodations for all our guests. Your comments are important to us, and we are committed to making improvements based on your input. We value your feedback and hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
The room itself smelled like cat urine strongly. The bathroom did smell clean however there was clump of hair on the cutrain and more on the small shelf for soap. It also looked as though the tables by the bed were not wiped as they had something spilled on them that we were able to wipe up.
Business response:
Dear Emily, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Ensuring cleanliness and comfort for our guests is our top priority, and we take your feedback seriously. We will address the concerns you mentioned with our housekeeping team to ensure that all areas of the room are thoroughly cleaned and maintained. Your feedback helps us improve, and we appreciate your understanding. Thank you for bringing this to our attention and we look forward to welcoming you back.... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.