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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette smoke everywhere Everything was relatively acceptable or comfortable, except that there are no smoking signs everywhere and our entire floor and room strongly smelled of cigarette smoke. Never coming here again
Business response:
Dear Hannah, Thank you for your feedback. We’re glad to hear parts of your stay were comfortable, but we sincerely apologize for the strong cigarette smoke odor you experienced. We understand how important a clean, smoke-free environment is, especially in designated non-smoking areas. Your concerns have been reported to our housekeeping and security teams, and we are reinforcing our non-smoking policies to ensure a healthier stay for all guests. We appreciate you bringing this to our attention, and we’re committed to address... read more
It is suitable for an extended stay on a budget or if you’re down on your luck (which I am). That being said, it is a great value for the cost. There is a kitchen but the bathrooms give me pause so I use flip flops and clean my own toilet when I stay. The staff are okay . You get what you pay for. For this stay, the front desk person was bold in her unprofessionalism- immediately escalating when I asked to have my room switched since it was directly above where the smokers stand . She went straight to 10 with how she wouldn’... read more
Business response:
Dear Raeshawn, We deeply regret the discomfort you experienced and the interaction you described with our front desk staff. Professionalism and guest respect are core expectations, and your concerns have been escalated for internal review and training reinforcement. We also recognize the need for improved room placement in response to guest preferences and sincerely apologize for the inconvenience. Your feedback is important to us, and we hope to welcome you back. Sincerely, Hotel Management
Wouldn’t recommend The bathroom shower had no curtain and I didn’t notice till I woke up at 5am to shower for work and couldn’t shower . Had people in the parking lot with a dog till 11pm talking and dog barking .
Business response:
Dear Alicia, Thank you for sharing your experience. We are sorry to hear your stay was disrupted and that your accommodations were not properly prepared. Starting the day without access to a working shower is understandably frustrating, especially when on a tight schedule. We also regret the disturbances outside that affected your rest. Your feedback has been shared with the appropriate teams to address these concerns. We appreciate your input and hope for the opportunity to provide a more seamless and restful stay in the fu... read more
Cheap, not very accessible The entire place is poorly designed for access and accessibility. From not really having check in loading area, to the doors, to people sitting under the entrance smoking cigarettes, to an over sized luggage cart to having ridiculously narrow halls that the oversize luggage cart doen not fit or turn in. I can't imagine how bad.it would be to try to get a wheelchair into this place.
Business response:
Dear Guest, We sincerely apologize for the challenges you experienced regarding accessibility and overall convenience during your stay. Your concerns about the loading area, hallway dimensions, and guest entry experience are valid and will be reviewed by our management and facilities team. We understand the importance of a welcoming and accessible environment for all guests and are committed to identifying and addressing these areas for improvement. We value your perspective and appreciate your bringing these matters to our ... read more
Room smell was unbearable
Business response:
Dear Guest, We apologize for the unpleasant odor you experienced in your room. Cleanliness and guest comfort are our top priorities, and we will be addressing this issue with our housekeeping team to ensure that such concerns are prevented in the future. We truly appreciate your feedback as it helps us improve. We look forward to welcoming you back for a more pleasant stay. Sincerely, Hotel Management
stay anywhere else open air drug market. children running around the parking lot unattended all hours of the day and night. paper thin walls, people stampeding around all day and all night. no utensils, plates, bowls, cooking equipment in the kitchenette.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Your concerns regarding the noise levels, safety, and kitchenette items are noted, and we are working closely with our team to ensure improvements in these areas. We take guest safety and comfort seriously and will review our procedures. We hope you’ll give us another opportunity to provide a more peaceful and enjoyable stay. Sincerely, Hotel Management
Found a roach in the shower running all over the place that I had to kill. SMH. Would not recommend. Whole place smells not good either smells like body Oder
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Finding a roach and dealing with unpleasant odors is absolutely not the standard we aim to uphold, and we regret that we fell short in providing a comfortable environment for you. We take cleanliness and guest satisfaction seriously, and we will address this issue with our housekeeping and maintenance teams immediately. Your feedback is invaluable as we work to improve. We hope you’ll consider giving us another chance to provide a much better sta... read more
Do not Extend your Stay here The staff was often missing from the front desk, they did not provide the utensils promised, the refrigerator was old with rust and did not have a working interior light. The only paper products in the room was toilet paper.
Business response:
Dear Camille, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including concerns about the missing utensils and refrigerator. We understand the importance of maintaining high standards and will address these matters with our team to ensure they are resolved. We strive to provide a comfortable and welcoming experience for all our guests, and we appreciate your patience. We hope to welcome you back in the future for an improved stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.