This profile has been claimed by the business owner or representative.
Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The passage way was not swept or cleaned two day straight, with leaves and dirt all over the floor, which is indicative of overall facility maintenance. I can't understand how you won't swept or vacuum hallways for two days- saw papers, dirt and leaves on the spot for days. No-smoking policy unenforced with elevator and hallways smelling of smokes and weed smells.
Business response:
Dear Samuel, Thank you for your feedback. We sincerely apologize for the lack of cleanliness in the hallways during your stay. Your concerns about leaves, dirt, and debris in common areas are unacceptable, and we have addressed this with our housekeeping team to ensure regular maintenance moving forward. We appreciate your input and look forward to welcoming you back for a much-improved stay. Sincerely,Hotel Management
The entire hotel smells like mould. This is not a clean hotel. I immediately had hives after sitting in their recliner. Slept with my clothes on over the sheets and I'm not a germaphobe in any way. Some guests live there all the time. My neighbors expected compkete silence after 10pm and kept banging on the wall everytime I made the slightest noise. I got a look at them when arrived and they looked like meth heads. Lots of trash folks here. Pay extra and don't stay here. Like ever. Unless you're a trashy person yourself then... read more
Business response:
Dear Benoit, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to... read more
Room 202 desperately !!!!!! Need a new mattress. Room 202 should have kitchen utensils. Should be able to get hard copy of bill even if booked through Expedia. Not the quality of an IHG hotel brand. Very disappointing
Business response:
Dear Robert, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Sincerely,Hotel Management
Its not a hotel for me that travel anymore. Its like apartment building with everyone living there with there dogs. No carpet on the floors. No rugs.
Business response:
Dear Charles, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope to see you again!Sincerely,Hotel Management
Walk away. The moment we walked into this building we should have turned around and walked out. We checked in, our deadbolt on our room door was snapped in half. The stove looked like it was from the 80s. The room smelled of mildew and sweaty socks. We asked for a refund because we did not feel safe and were denied. Do not stay here.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the concerns regarding the safety and condition of your room. Your comfort and security are our top priorities, and we regret that we fell short in this instance. We understand your frustration regarding the refund request and assure you we take such matters seriously. Your comments will be addressed with our team to ensure improvements are made. We appreciate your feedback and hope to provide you with a much better experienc... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.