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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire hotel smells like mould. This is not a clean hotel. I immediately had hives after sitting in their recliner. Slept with my clothes on over the sheets and I'm not a germaphobe in any way. Some guests live there all the time. My neighbors expected compkete silence after 10pm and kept banging on the wall everytime I made the slightest noise. I got a look at them when arrived and they looked like meth heads. Lots of trash folks here. Pay extra and don't stay here. Like ever. Unless you're a trashy person yourself then... read more
Business response:
Dear Benoit, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to... read more
Room 202 desperately !!!!!! Need a new mattress. Room 202 should have kitchen utensils. Should be able to get hard copy of bill even if booked through Expedia. Not the quality of an IHG hotel brand. Very disappointing
Business response:
Dear Robert, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Sincerely,Hotel Management
Its not a hotel for me that travel anymore. Its like apartment building with everyone living there with there dogs. No carpet on the floors. No rugs.
Business response:
Dear Charles, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope to see you again!Sincerely,Hotel Management
Walk away. The moment we walked into this building we should have turned around and walked out. We checked in, our deadbolt on our room door was snapped in half. The stove looked like it was from the 80s. The room smelled of mildew and sweaty socks. We asked for a refund because we did not feel safe and were denied. Do not stay here.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your experience and the concerns regarding the safety and condition of your room. Your comfort and security are our top priorities, and we regret that we fell short in this instance. We understand your frustration regarding the refund request and assure you we take such matters seriously. Your comments will be addressed with our team to ensure improvements are made. We appreciate your feedback and hope to provide you with a much better experienc... read more
Building is old..ceiling tiles in hall missing…sinks and kitchen are worn out. Left halfway through our stay we were so uncomfortable. Paid for 4 notes and stayed only two. Had an issue and the desk clerk could not understand me (I speak English)
Business response:
Dear Arlene, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,804 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.