Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Christopher, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the issues you experienced with the bed in your room. We will follow up on your concerns. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your valuable feedback about your stay. Although you had an overall satisfactory stay, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab-and-go breakfast. we hope you will visit us again. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for your review of your recent visit. We are glad you had an overall pleasant stay, and that our well-equipped kitchen and on-site laundry service was to your convenience. We hope to see you again soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are very sorry for the disappointment you had with the overall condition of our property and with your room key. We will share your concerns with the appropriate individuals to ensure a better experience going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management