Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our dishware policy. Kindly note, the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and liked our kitchen amenities. We hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Toshiaki, thank you for choosing Extended Stay America again. We appreciate you mentioning our kitchen amenities and convenient location. We would like to inform you that we take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had when staying here. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. Your feedback regarding the toilet has been discussed with the appropriate team for review and action. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management