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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A few cockroaches
Business response:
Ray, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This is not the first time reserving a non-smoking room to find that the room resembled many I've stayed in around Reno and Vegas. This time I declined to reject the room, because I was exhausted, and it was a corner room on the top floor. I decided that not having foot stompers above me, and the ability to open window on two walls of the room to air it out, was roughly equivalent to gambling on a new room. I did, however, decide to complain that the room was undeniably smoky, the front desk phone was busy. The guy behind th... read more
Business response:
Nicholas, thank you for choosing to stay with us on your visit to the area. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every ... read more
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Alexis, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Checkout problem! It was a excellent stay but had to wait for checkout receipt because front desk person was on lunch. Waited for a 1/2 hour. I recommend not taking lunch during checkout.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Review 室内は広く、清潔で過ごしやすい部屋でした。 周りに比べて値段も安く、とてもいいホテルだったと思います。
Business response:
Yuichi, thank you for being our guest at Extended Stay America. We are happy to know you enjoyed your well-kept room and were happy with our affordable rates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Excellent. If you're bugeting what's the point in whining too ?? I enjoyed myself, anything was clean, I was in building B , a young man at the front desk was so nice and informative as well as he was a really good host.
Business response:
Ashley, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our well-kept property and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The room was very comfortable, however the shower had no real pressure. Change that and it can be perfect.
Business response:
Tracey, thank you for your choosing to stay with us at Extended Stay America. We're glad to know you loved your cozy room and that overall you had a pleasant time with us. We have taken a note of your feedback and will share it with the concerned team to improve our facilities.We appreciate your valuable and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,920 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.