Extended Stay America - Fremont - Newark

Business response:

Thank you for choosing Extended Stay America. We are pleased to see you had a pleasant time with us. It was a pleasure hosting you, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable stay. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We're glad to know you liked your well-kept room and that you were impressed with the service provided by our staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location and that you enjoyed your suite. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management 

Business response:

Ivan, thank you for taking the time to post a review. We are pleased you liked your suite, but we are sorry for the maintenance issue you had and regret the inconveneince it caused. Your feedback has been shared with the concerned team. Thanks again, and we hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Rich, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Tracey, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rich, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Ray, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management