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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient It was okay, cheap and close by to where we needed to go but we just needed somewhere to stay the night afterwards since it was a little far from our house. There was half a small bottle of wine left in our fridge from the previous guests but other than that it was okay. A lot of good restaurants and stores close by!
Business response:
Thank you for the review of your stay. It is nice to read you had an overall pleasant visit and liked our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
We would have liked a coffee pot and a hair dryer in our room. We also had property stolen from our trailer parked by the pool. The help couldn't show the police the surveillance tape because she wasn't authorized.
Business response:
Dear Gwen, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Hector, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
My stay at Extended stay Fremont. The card key kept not working. Somebody was making all kinds of banging noises. The tv channel guide never told the right program and the variety is not good. The room was good otherwise and the service was fine.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you had a pleasant stay with us and were impressed with our courteous associates. However, we are sorry for the issues you had. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Ricardo, the manager always takes great care of me and the whole staff works hard to make your stay nice
Business response:
Thank you for being loyal to Extended Stay America. We are glad to know you were impressed with our associates and had a great stay with us once more. Thank you again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management
Disappointed Booked this room for 2 days in a city where I was having a medical procedure performed. Signs at entrance stating no smoking but cigarette butts everywhere at the entrance lawn area, glass in the entrance doors filthy, tile at entrance filthy. I required rest after the procedure and anesthesia but the hotel was having its fire alarm system tested so every 10 minutes the alarm would go off as they tested every single room. We paid $25 extra for our small dog we had to put him in the car because the alarm system w... read more
Business response:
Arlan, although we try to strive to deliver guests with an excellent stay, we apologize as we couldn’t deliver you a clean and comfortable stay. We sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent ser... read more
Rip off The difference in pricing from one day to the next is criminal.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we regret the discrepancies you had with our charges. As we work with best available rates, published rates may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please reach us out at our hotel. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Nightmare Horrible general manager Ricardo. He should be trained on how to deal with customers. Cynthia was good and was very cooperative.
Business response:
Dear Madhu, we are so sorry for any unfortunate issues or encounters you had with a few of our staff members. Please reach out to us directly and we will be happy to address any concerns you may have. We welcome any opportunity to leave you with a more favorable impression of our team. Thank you for being our guest and we look forward to speaking with you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,920 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.