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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tammy, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Close to the university The room was clean. The gentleman at the front made us wait for a while to check us in. That took awhile. My room did not have any towels at all! It had one roll of toilet paper that was down to the last couple squares. I called the front desk and they told me I had to down and get the items I needed, which I couldn't because my two year old was sleeping. Hopefully it was just that they were busy due to the graduation at the university that these items were over looked.
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention, and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Okay The shower was a little damaged . Small tv.
Business response:
Anthony, thanks for staying at our hotel. We apologize for the maintenance issue you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
First time staying at this location and was pleasantly surprised. Didn’t realize our room was coming with a kitchen and we definitely took advantage. Bed was super comfy and room current and updated. Will use this location next time for sure.
Business response:
Karla, thank you for being our guest. We are delighted knowing you were not only pleased with our location but also your suite and bed were up to your satisfaction. On behalf of everyone here, we would love to serve you again soon when at Extended Stay America. Sincerely, Hotel Management
I had a horrible experience at another hotel, decided to change hotels. Extended Stay accommodated me at the price of the other hotel. Their staff is always friendly and kind. They take pride in customer service. Their rooms are always clean and spacious. The beds are comfortable. Centrally located to River Park and easy access to the local transportation or walking distance to River Park. I would highly recommend this hotel to my friends. The old saying goes, You get what you pay for and the other hotel proved cheap is not ... read more
Business response:
Thank you for your wonderful review of Extended Stay America. We are thrilled to know we were able to accommodate you and that you found us to be a good value. Our team will be pleased to hear your compliments. We value your recommendation and look forward to welcoming you again soon. Sincerely, Hotel management
Business response:
Christopher, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Floors were dirty, things were missing in the bathroom that are normally there, the trash cans were full and pouring out. The elevator is expired! Looks like staff don’t clean the rooms! Most the nice people are at the front desk and that’s like literally one guy! Antwon! He’s great. Everyone else kinda is basic. I’ve alreay written corporate about this place. The picture attached is how black the floors were and we had just arrived. We don’t expect much when we stay here. I do need amenities etc just a clean place for me... read more
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. We're truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously and rest assured that your comments have been shared with the team in an effort to improve our service. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Nice hotel Clean room, clean bathroom Liked the full kitchen but bring all your kitchin utilities since thy don’t provide plates/silverware/cups Staff was very friendly
Business response:
Lalo, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Breakfast a joke Breakfast was a joke. Coffee and a Granola bar, beds are hard and old. Had no ice machine.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 4.2 star rating with 1,489 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.