Extended Stay America - Fresno - North

Business response:

Raminder, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Philip, thank you for choosing our hotel. We apologize you were inconvenienced due to the cleanliness issue in your room. We have shared your feedback with our Housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We will use your valuable feedback in order to identify where we fell short and how can we improve our service. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Jane and Glen, thank you for reviewing your stay with us at Extended Stay America. We’re glad to know you were pleased with your fully-equipped room with a kitchenette in it and overall had a pleasant stay. However, we’re sorry for failing to meet some of your expectations. As per our hotel policy items such as Coffee maker and hairdryer are kept at the front desk and are complementary. We hope this problem will not hinder your otherwise positive experience. It was a pleasure to have you, and we look forward to seeing you so... read more

Business response:

Lariza, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We are sorry for the billing issue you had, but we hope it has been resolved before you checked out. We hope this did not overshadow your otherwise positive visit us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Robert, thank you for evaluating your stay of Extended Stay America. We are thrilled to know you loved our well-maintained accommodations and that you found us to be a great value. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for your excellent feedback. We are thrilled to read you had wonderful overnight stay and that we met and exceeded all of your expectations. All of us at Extended Stay America look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

William, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with our convenient location close to your needs. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management