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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice stay! Convenient, clean, and nice customer service! Thanks!
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Great Falls - Missouri River. We are glad to read you liked the service provided by our staff and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Very nice hotel. Very nice room, close to the river which was nice. Staff were very friendly.
Business response:
Thank you for being our guest at Extended Stay America - Great Falls - Missouri River. We are delighted to know you were comfortable here and that our location perfectly suited your needs. I will be sure to share your compliments with my entire team for a job well done. We appreciate your business and look forward to seeing you again soon! Sincerely, General Manager
nice place breakfast was not very good, not much of a selection
Business response:
Thank you for selecting Extended Stay America - Great Falls - Missouri River for your visit. We are delighted to know you liked your room along with the kitchenette. We value your observation in regard to our complimentary grab-and-go breakfast and will make note of your feedback as we plan any changes to it. We hope to see you again soon Sincerely, General Manager
Business response:
Ginny, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Great Falls - Missouri River and enjoyed being with us. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Diana, thanks for the perfect rating of Extended Stay America - Great Falls - Missouri River. We strive daily to please our guests and your feedback tells us we are meeting those goals. We look forward to your return visit. Sincerely, General Manager
Nice hotel close to the river Really enjoyed the stay i had the hotel.very comfortable and relaxing
Business response:
Thank you for being our guest at Extended Stay America - Great Falls - Missouri River. It's good to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Only thing I would change....would like to see a choice other than coffee to drink at breakfast.
Business response:
Michael, thank you for the review of Extended Stay America - Great Falls - Missouri River. We are pleased to know you enjoyed your stay with us and appreciate your feedback. We will make note of your suggestion as we plan any changes to our breakfast offerings. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back. Sincerely, General Manager.
Awkward entrance, not real ADA friendly, no curb cuts, entrance not easily accessed. Cleanliness of lobby area needs more attention... drains run slow, stain on sheet ( clean but stained). Grab and go Breakfast items need to be out by 6 am. Laundry area not very clean.
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the difficulties you experienced and for the cleanliness issues you encountered during your visit. Your comments have been discussed with my management team, and we are reviewing our procedures in an effort to improve our future guest experiences. We appreciate your feedback and hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Worth it The room was clean and well cared for. I was surprised by the suite amenities. Hotel reception was socially awkward both upon arrival and departure. The morning reception seemed to be annoyed upon our approach and only relaxed once she knew we were just checking out. She also put away the morning breakfast a half hour before the posted time. Besides the reception the hotel was in a nice area backing onto the river and was close to anything we needed. For the price it is definitely worth it.
Business response:
Jefferson, thank you for including Extended Stay America - Great Falls - Missouri River in your travel plans. It is nice to know you had an overall pleasant stay and that you liked our in-suite amenities. However, we are sorry for the service issues you experienced with one of our associates. We have shared your comments with my team and our training will be revisited to ensure this does not happen again. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. ... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.