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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lights by bed didn't work. Called desk for help. Was asked if lamps were plugged in. Had to move night stand to check one plugin. When I told her light were not plugged in she giggled and said if we plugged them in, they would work. Had to get down on hands and knees to plug them in. Also asked where ice machine was located. Was advised there was no one. I said guess I would buy ice and put it in freezer of fridge. She didn't say there were ice cube trays of ice in the freezer.
Business response:
Thank you for sharing your candid comments. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope you will return so we can make it up to you. Sincerely, General Manager
Spacious Rooms We went unexpectedly to Idaho Falls. We checked in to Extended Stays. We did pay more for a separate bedroom and it was surprisingly spacious with free laundry which was welcome as we were coming down from Yellowstone
Business response:
Michael, thank you for choosing to stay at Extended Stay America - Great Falls - Missouri River. We are delighted to read you liked the spaciousness of your room and our complimentary laundry facility. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Michael, it was a pleasure having you as our guest at Extended Stay America - Great Falls - Missouri River. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Friendly staff. Comfortable room My kind of hotel. Comfortable and quiet. Room amenities are good
Business response:
Thank you for your stay at Extended Stay America - Great Falls - Missouri River and for taking the time to review our hotel. We are glad to know that you liked our friendly associates and your comfortable room. We hope to have you back with us soon. Sincerely, General Manager
Located on the Bike Path Location is great for access to the city network of hiking and biking paths. Two restaurants close by.
Business response:
Thank you for staying Extended Stay America - Great Falls - Missouri River and for sharing your feedback. We are thrilled to know our location was perfect for your trip and that you liked our clean room. It was a pleasure serving you, and we hope to be at your service again soon. Sincerely, General Manager
Business response:
Our thanks for the feedback of your visit at Extended Stay America - Great Falls - Missouri River. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
Great Hotel in Great Falls The perimeter outside the hotel was clean. The inside was very clean. The staff was very friendly and helpful. Our room was very clean. I was really impressed that my socks stayed clean on the carpeted floor. You don't get that in many hotels. The bed was comfortable. The surrounding area had the Missouri River behind us with a path to walk along it. There were many eateries nearby within walking distance with really good food. If you get the chance, take the 2-hour trolley tour around the town. I ... read more
Business response:
Wendy, thank you for sharing your kind review of Extended Stay America - Great Falls - Missouri River. We are pleased to read our location was convenient for your needs and that you enjoyed our clean facilities and courteous service. We also appreciate your observation in regard to our complimentary Wi-Fi and have shared it with our maintenance team to take corrective actions immediately. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Nice reasonable place to stay We just had a one night stop along our road trip. The check in counter was very polite and gave us a warm welcome.
Business response:
Thank you for being our guest at Extended Stay America - Great Falls - Missouri River. We are glad to read you had a pleasant stay and that our front desk associates left you with a good impression. I would also like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
Quiet. Bed not so comfy...good location. Nice people.
Business response:
Thank you for being our guest at Extended Stay America - Great Falls - Missouri River. It’s our pleasure knowing you loved our comfy bed and the location made your stay enjoyable. We hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.