Extended Stay America - Great Falls - Missouri River

Business response:

Andrew, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Great Falls - Missouri River. We are pleased to know you liked our convenient location and were impressed with the great value we offer. It was so good to have you here, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Great Falls - Missouri River. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Maria, thank you for staying at Extended Stay America - Great Falls - Missouri River. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Great Falls - Missouri River. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Great Falls - Missouri River. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Thank you for being our guest. First and foremost, we sincerely apologize for the unfortunate incident of the loss of your item. Let me assure you, as soon as we were informed of your loss, we began investigating this issue. Any property left behind in a guest suite is brought down to the reception area for safe keeping and is logged for tracking purposes. Our staff is well trained and reliable, so it is quite upsetting to read you feel there is a security issue at our property. If we can be of any further assistance, please... read more

Business response:

Hans, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America - Great Falls - Missouri River. It is wonderful to read you not only enjoyed our excellent service and amazing location, but you found us to be a great value. It was a pleasure having you stay with us and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be... read more