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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only thing I would change....would like to see a choice other than coffee to drink at breakfast.
Business response:
Michael, thank you for the review of Extended Stay America - Great Falls - Missouri River. We are pleased to know you enjoyed your stay with us and appreciate your feedback. We will make note of your suggestion as we plan any changes to our breakfast offerings. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back. Sincerely, General Manager.
Awkward entrance, not real ADA friendly, no curb cuts, entrance not easily accessed. Cleanliness of lobby area needs more attention... drains run slow, stain on sheet ( clean but stained). Grab and go Breakfast items need to be out by 6 am. Laundry area not very clean.
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the difficulties you experienced and for the cleanliness issues you encountered during your visit. Your comments have been discussed with my management team, and we are reviewing our procedures in an effort to improve our future guest experiences. We appreciate your feedback and hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Worth it The room was clean and well cared for. I was surprised by the suite amenities. Hotel reception was socially awkward both upon arrival and departure. The morning reception seemed to be annoyed upon our approach and only relaxed once she knew we were just checking out. She also put away the morning breakfast a half hour before the posted time. Besides the reception the hotel was in a nice area backing onto the river and was close to anything we needed. For the price it is definitely worth it.
Business response:
Jefferson, thank you for including Extended Stay America - Great Falls - Missouri River in your travel plans. It is nice to know you had an overall pleasant stay and that you liked our in-suite amenities. However, we are sorry for the service issues you experienced with one of our associates. We have shared your comments with my team and our training will be revisited to ensure this does not happen again. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. ... read more
Again We had stayed here before years ago. This time was pleasant, comfortable and friendly. The location is good and the place was quiet. I would use this place again.
Business response:
Thank you for choosing Extended Stay America - Great Falls - Missouri River once again. We are delighted to know you loved all the aspects of your visit, especially our location and the excellent service we provided. We look forward to welcoming you back soon. Sincerely, General Manager
very good it was good, the Desk Personal was always very friendly
Business response:
Inge, thank you for posting such kind feedback about our hotel, most especially about our staff. We make every effort to provide service that is above and beyond your expectations so we are pleased to see that you loved your stay. I will share your compliment with our team. Thanks for choosing the Extended Stay America - Great Falls - Missouri River, and we hope to welcome you again soon! Sincerely, General Manager
Good price Great for the price. Nice to have a kitchenette. Large rooms add to the comfort.
Business response:
Julie, many thanks for sharing your wonderful feedback. We are so happy to know you liked your well-equipped room and that you found us to be at a great value. It was good to have you here at Extended Stay America - Great Falls - Missouri River, and we hope to be at your service again soon. Sincerely, General Manager
Some work to do Arrived just before 11:00 PM and had to call the hotel to get someone to the front desk to check in after waiting about 5 minutes. Not that big a deal, I just have never had that experience before. I had to unplug the refrigerator that was so loud you wouldn't be able to sleep. There was no hot water to shower with at 7:00 AM. The grab and go breakfast was packaged muffins and granola bars, the worst "breakfast" I have ever encountered.
Business response:
Thank you for taking the time to evaluate your stay. We are glad you liked the cleanliness of your room, but we are sorry we missed the mark in some areas. Your concerns will be notified to the respective departments. We value your constructive feedback and hope you will choose us again, so that we can have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Michael, thanks so much for the wonderful rating. We are glad to know we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America- Great Falls - Missouri River. Sincerely, General Manager
Very clean and nice hotel The whole experience was excellent. Lobby staff was courteous and quick. The room as very clean and spacious. Being across from the Missouri river provides a good place to walk after a day of travelling.
Business response:
Thank you for choosing Extended Stay America - Great Falls - Missouri River and for sharing your kind feedback. We are glad our outstanding hospitality and convenient location met all of your expectations for a great stay. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,519 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.