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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was then, Okay! Staying here wasn't bad but they could use some training for their employees though. The facility itself is an OKAY for me but driving 5 hours away, I would appreciate to have at least good treatment and a warm welcome.
Business response:
Thank you for the feedback about your stay at our hotel. Your comments in regards to the location of the hotel are much appreciated; yet, I was disheartened to read that you felt you did not receive a warm welcome and good treatment during your stay. In response to your feedback, I am coaching the staff to provide great service to everyone that comes to the hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in th... read more
a sleepless night a over night stay before flying to Las Vegas. No coffee pot you have to ask for one and the bed was so uncomfy we were both shattered when we left and the shower was hopeless to say there had just undated the floor we were on.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. In response to your feedback, I will be making sure we are clearly communicating our amenities as well as inspecting our rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the o... read more
They are in the process of remodeling but when arrived two of the three rooms had dirty sheets piled on the beds.
Business response:
Gloria - Thank you for the feedback about your stay at our hotel. I sincerely apologize that you were checked into a room that was not made up correctly. I discussed your comments with the team, and we are going to be more careful when checking rooms to ensure that each room is ready to be rented to our guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experi... read more
Convenient hotel for the Lewis and Clark museum A stop-over on the way to Glacier National Park that was comfortable and a reasonable price
Business response:
I want to thank you for taking the time to post a review of your stay. It's great to hear that you found our hotel to be conveniently located, comfortable and reasonably priced. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Almost got high from marijuana smell I have kids and the hallway leading to my room smelled SOOOOOO bad like marijuana. And it was right next to the office. This was the entire weekend. Not just once or twice.
Very good for your value. All was good, new bed, room very clean, but could smell cigarette smoke in the hallway. Second stay their in two years so can,t be that disappointing.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the smoke odors you experienced. Still, we are happy to know that you enjoyed our new beds and clean rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Close to the river Hotel staff was not the friendliest. Room was decent and pretty clean. Location is really good. Elevator and stairwell smell of smoke. Easily accessible for people in wheelchairs.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the location of the hotel; however, we apologize for the service issues and smoke odors you experienced. In response to your feedback, I am going to be coaching our staff on the importance of providing professional customer service to all of our guests and will be personally monitoring the smoking around our building. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to prov... read more
nice location and staff very quite and nice room...good staff!
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,519 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.