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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay Got upgraded to a suite, and very clean and comfortable
Business response:
Anthony, it was a pleasure having you as our guest at Extended Stay America. We appreciate your kind words and compliments regarding our well-appointed suites. Thank you for staying with us, and we look forward to welcoming you again whenever you are back here. Sincerely, Hotel Management
Online it says there’s hot breakfast but at the hotel there’s only granola bars. There wasn’t even hot coffee. The rooms and and electric appliances are out dated and the rooms are very small. We couldn’t get extra towels, bed sheets didn’t fit the pullout bed and the main bed was horrible also the pull out bed wasn’t even free it was $10 a night. The booking site was very misleading. I assumed the hotel was going to be great.
Business response:
Thank you for choosing our hotel. We are sorry you were unhappy with the size of your room and regret the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with the apporpriate team. Regarding the breakfast, please know our third-party website clearly states about the grab-and-go offerings. We value your business and hope to have an opportunity of hosting you again in the future. Sincerely, Hotel Management
Never stayed at an extended stay property or any hotel for that matter that had no ice machine. Had to go to lobby and request dishes and silverware and a coffee maker. The front desk person goes in the back and hands me a plastic box with dishes and a plastic bag containing the coffee maker. Inside the box were a couple ice trays so I had to settle for. DIY ice. Odd. Every place i’ve stayed at with a kitchenette had everything you need in the room. When I booked it said breakfast was provided. Really just coffee, packs of o... read more
Business response:
Thank you for being loyal to our brand. We are sorry for the inconvenience caused due to our kitchenware policy and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We will also share your feedback with our front desk team to be more diligent in our service delivery. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Breakfast wasn't as expected. Disappointed waking up only to see smalll muffins, cereals and coffee for breakfast???
Business response:
Thank you for reviewing your stay at Extended Stay America. We are sorry not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope the rest of your stay was a pleasant one. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
The checkout time i thought it was 12 but it was 11 and the dogs making noses but besides that everything was fine.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the inconvenience caused at the time of check-in and regret the noise issue you encountered. We hope the positive aspects of your stay will bring you back to us. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Our room had a lingering stale smell. Not sure what that was. Also, there was a sock left from the last guest below the bed skirt in the floor. Makes me think the room was not throughly cleaned. The pool was deserted. Our children couldn't use it.
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. We hope you will stay with us again so that we can make this up to you. Sincerely, Hotel Management
Very clean and quiet, comfortable bed and friendly staff.
Business response:
Dereck, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I like the hair dryer and the refrigerator. I did not like that there were no free water bottles
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your in-room amenities. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 4.4 star rating with 824 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.