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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Visit was A-OK from start to finish, EXCEPT in the middle of the night! Guy upstairs was moving out between 12:45 and 2:30 AM! What?!! Sounded like he was moving all the furniture out too! Who moves out in the middle of the night??!! Called down to the front desk and asked if they were doing construction in the middle of the night. Nope, just the guy upstairs moving out. She called and told him to knock it off. He did. But why so long of a move out from a hotel??!! Yeah, an extended stay place, but nearly 2 hours of crash / ... read more
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
No coffee in the room or lobby. Staff was friendly. No sheets or pillow cases for the pull out couch and air conditioning eas not working rigjt.
Business response:
We want to thank you for selecting our hotel while in the area. We are glad to read you had a comfortable stay and like the service provided by our staff. However, we understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest departs to ens... read more
Cons: Light smoke/cigarette smell in a non smoking facility. Lack of genuine concern from staff who forgets to check what they give or book. Breakfast is more snack items and empty coffee containers (granola bars, single packets of dry oatmeal, small muffins). Pros: clean room (other than the sock under our bed that was from previous guest I’m guessing). No one really bothers you.
Business response:
Jess, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Great place for decent price Check in was great and informative, room was clean .
Business response:
Justin, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Overnight stay
Business response:
Kristen, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Messan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
My room was pretty awesome. Was working in Greensboro for two days and got this hotel. There’s a lot of space in the room. The bed was comfy and it was clean! The location was nice and safe. Would stay here again.
Business response:
Jordy, thank you for the glowing review of the Extended Stay America. It’s an absolute delight to know you loved our location and that you were impressed with our well-appointed room. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 4.4 star rating with 824 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.