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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mixed Feelings When I first arrived there was no one at the desk but a sign was put up for me to read. Now after driving 7 straight hours I misread the sign unfortunately. O thought it was for guest already staying there. So when the front desk agent returned she lifted the sign and put it in my face and said you didn't read the sign. I was like no mam I apologize. She was rude and sarcastic the rest of the check in. The breakfast shouldn't be available. The only options are store bought muffins and oatmeal also grits. You h... read more
Business response:
Thank you for staying at Extended Stay America. Although you liked your comfortable room, we are sorry for the poor service you encountered from our front desk associate. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Basic Decent size room full kitchen, limited service, good location near many other options
Business response:
Thank you for being our guest. We are pleased to know you liked our well-equipped room and that you had a pleasant stay here. Thanks again, and we hope to have an opportunity of hosting you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Room has kitchen, refrig etc but no items not even plastic cups. If you need a set of kitchenware front desk will provide. If you don't need kitchen save $ by booking a regular motel. There is no real "breakfast" but coffee was good. The refrigerator had a takeout box of food left by previous guest. This an other items were removed by staff after a call. Pool not usable.
Business response:
Rick, thank you for your review. We apologize that we fell short of your expectations when it came to our amenities and complimentary grab-and-go breakfast. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. If we did not communicate at the time of check-in, we are sorry. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings ... read more
The air conditioning in the room didn't work, had to switch rooms. The new room was set to be 80°, took hours to cool down. The room was okay once it cooled down. The elevator was pretty run down and slow, and there was no breakfast at the hotel just coffee.
Business response:
Bobby, thank you for being our guest. We are sorry we missed meeting some of your expectations while you were here and for the inconvenience it caused you. We hope you will give us another chance to make it up to you on your next visit. Sincerely, Hotel management
Business response:
Ernest, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Comfortable Room Comfortable room but no smoking policy clearly not enforced. Hallways smelled of smoking from some rooms.
Business response:
Donovan, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked your comfortable room. We value your suggestion and have taken a note of it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Decent hotel Okay for the money.
Business response:
Thank you for your review of Extended Stay America. It is nice to read you had a pleasant time here and that you liked the value we offer. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Chris, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 4.4 star rating with 824 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.