Extended Stay America - Greenville - Airport

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the cleanliness issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Yvonne, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Jarvis. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you were impressed with our ideal location with easy access to the airport and that you enjoyed our breakfast offerings. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Andrea, thank you for returning back to our hotel. We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. ... read more