Extended Stay America - Greenville - Airport

Business response:

Sharon, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Brenda, thank you for selecting Extended Stay America. It’s a pleasure knowing you loved the fantastic service we offered and had a great time being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, General Manager 

Business response:

Cynthia, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Johnnie, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. I would also like to inform you that, as we have a full-size refrigerator in all of our suites which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Kevin, thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Loretta, we appreciate you being our guest. We are pleased you had an overall nice stay. However, we are sorry you were not pleased with our hotel policies in regard to our amenities and regret the inconvenience caused. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager