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Extended Stay America - Hampton - Coliseum
- Hotels
- Hampton, VA
About this business
Location details
1915 Commerce Dr., Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The second shift desk clerk, Kelvin, was absolutely fabulous! Beyond sweet, he was equally invested in our stay being both comfortable and pleasant. As for the physical property, it clearly has seen better days. The furniture is laminated particle board with many dings, dents, and damages. There are no dishes in the rooms; you must request them from the front desk. Breakfast is a misnomer - granola bars and cold coffee do not a meal make. The ice trays have seen better days. While clearly billed as a "smoke-free" facility, i... read more
Business response:
Phyllis, thank you for sharing the details of your feedback. While your overall experience was positive, we regret all the issues you mentioned in the room. We will be sure to address your concerns with the appropriate team to make all the necessary repairs. On a positive note, we are glad you particularly loved the service provided by Kelvin, and we will be sure to share your compliments with him. Thank you for allowing us the opportunity to further improve the quality of our accommodations; we hope to see you again soon. S... read more
Worth 1 night Hotel has a lot of negative reviews. It was decent but most definitely could be updated. It's like a cheap motel but with a kitchen. This 1 had no utensils or anything, like other Extended Hotels I've stayed at. I visit the area a lot & probably would not stay here again.
Business response:
Antonio, thank you for choosing Extended Stay America and for taking the time to post a review! We are glad you were pleased with our well-kept accommodations with a kitchenette and that you had a pleasant stay overall. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly ... read more
Awesome Room was clean. Staff was very friendly and made sure all my needs were taken care of. Will stay again when I return to the area.
The website said it offered some sort of a hot breakfast. It didn't. But it did offer hot coffee, packs of instant oatmeal and snack bars
Business response:
Carla, thank you for being a guest at Extended Stay America and sharing your experience. We are delighted to learn you liked the breakfast we offer and that you enjoyed the hot coffee. However, we regret not meeting all of your expectations. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management
The price is affordable, walking distance to the coliseum. The room is clean except the toilet there is still some stains under the cover that hasn't been clean. Seems like the room hasn't been clean lately bc there is a smell of a cigarette smoke. We are very sensitive and can tell right away the smell of a cig smoke. Anyway we only need bed to laid down for the night which is okay. Just thankful for the night.
Really outdated property. No coffee maker in room. Very pricey for what you get.
Business response:
Mark, thank you for choosing Extended Stay America and sharing your experience. We are glad to see from your rating that you had a pleasant stay overall. However, we regret not meeting some of your expectations and that you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hampton - Coliseum
How is Extended Stay America - Hampton - Coliseum rated?
Extended Stay America - Hampton - Coliseum has a 3.6 star rating with 2,149 reviews.
When is Extended Stay America - Hampton - Coliseum open?
Extended Stay America - Hampton - Coliseum is open now. It will close tomorrow at 12:00 a.m.