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Extended Stay America - Hampton - Coliseum
- Hotels
- Hampton, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1915 Commerce Dr., Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff were nice, and helpful.
Business response:
Ian, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Old dirty room Keisha at the front desk was friendly! But the room was old and dirty...the bed sits on stilts so its raised off thr floor. The mattress was uncomfortable and the pillow cases were dirty. The wood furniture was old and scratched up. The bathroom counter and bath tub were both dirty. The stopper in the tub was broken. I only stayed 2 nights so there was no service provided, or needed thankfully. There were plenty other hotels in the immediate area so next time I'll look elsewhere, and pay very close attention t... read more
Business response:
Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to make sure are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and ensure the problems are fixed immediately. We hope you will give us a second chance to deliv... read more
The manager and Jessica were wonderful, they helped me out so much. Thank you both for your kindness and professionalism, you made my stay so much better.
Very decent for the price. Check in took two tries, we couldn't get in the first room assigned to me. The staff immediately took care of it and switched rooms for me. The room was clean and comfortable. My only real complaint is the fact that they've removed all of the dishes, silverware, glasses and etc. from the rooms citing "Covid". The employees told me that this was a corporate decision not a local one. They will give you disposable items at the desk if you ask but honestly one of the biggest reasons to choose this part... read more
Business response:
David, thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great place to stay at it was great, front desk was happy that we were early but had to get our room prepared, once we came out within 3 hours we were given key doors to our room. My only complaint would be that some people do not know what is a no smoking sign and the 3 floor someone was smoking some type of weed etc. Overall i think this was one the best hotels places to stay at, does have its own kitchen if you ever want to cook something if you ever are staying alot longer
Business response:
Kevin, thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall and that you enjoyed our well-appointed accommodations. However, we apologize for the concerns that kept your stay from being perfect. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Beds weren’t soft
Business response:
Dwight, thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Hampton - Coliseum
How is Extended Stay America - Hampton - Coliseum rated?
Extended Stay America - Hampton - Coliseum has a 4.3 star rating with 1,308 reviews.
When is Extended Stay America - Hampton - Coliseum open?
Extended Stay America - Hampton - Coliseum is open now. It will close tomorrow at 12:00 a.m.