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Extended Stay America - Hanover - Parsippany
- Hotels
- Whippany, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 NJ-10, Whippany, NJ, 07981, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is easily accessed and the reception is very much rewarding. My time was adequately spent.
Business response:
Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Everything was going pretty good until I am counted an assistant manager by the name of Jennifer no customer service etiquette whatsoever very abrupt stoneface and ruined my last day stay.
Business response:
Thank you for posting a review of your stay. We're happy to know overall you had a pleasant time with us, but we apologize for the discourteous behavior of one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us... read more
Hotel was great but under construction when we arrived to update some rooms. We were not aware of this in advance. Just made for some minor inconveniences.
Business response:
We appreciate you taking the time to leave feedback of Extended Stay America. It's nice to read you had an overall good stay. However, we apologize for the inconvenience you experienced during your visit. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I understand that renovations were going on, but the front desk was usually vacant. Had to dripymy keys on the desk. Had to request clothes hangers. Not one in the room. Garage at end of hallway was there at check in on Friday, the pike grew, and was still there on Monday. Snow storm dumped 4-6 inches of heat wet snow. The only areas not plowed were this hotel parking lot. Check in staff was pleasant.
Business response:
Thank you for being our guest. We are sorry for the problems you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Full kitchen without a ovens but over all the staffing is amazing.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and enjoyed our fully-equipped kitchen. We appreciate your feedback and look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
On nous a dit qu'il aurait un dejeuner pour tout dire il n'y'a pas de dejeuner. Du caffee + pitit muffins, Dunkin Donut est mieux que l'Hotel. Aller au restaurant pour dejeuner ce serai mieux.
Business response:
Novy, thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel is clean but has a strange smell in the hallway. We checked in at night and the night staff never mentioned anything about the continental breakfast or even how to locate the room. The room needs updating. Old broken furniture. My wife and I were awakened to the sounds of planes landing and taking off from the local airport which was right behind our hotel room would have been nice to know.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hanover - Parsippany
How is Extended Stay America - Hanover - Parsippany rated?
Extended Stay America - Hanover - Parsippany has a 4.1 star rating with 1,232 reviews.
When is Extended Stay America - Hanover - Parsippany open?
Extended Stay America - Hanover - Parsippany is open now. It will close tomorrow at 12:00 a.m.