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Extended Stay America - Hartford - Farmington
- Hotels
- Farmington, CT
About this business
Location details
1 Batterson Park Rd., Farmington, CT, 06032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entry and hallways were appeared somewhat dated. Vending machine was only accepting cash
Business response:
Dear Milena, We are happy you chose Extended Stay America for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
Would Recommend Check-in desk clerk was very friendly and helpful. Room was clean and large size. Very good value room-- especially for the area.
Nice staff. Good location close to I-84. Clean room. Convenient kitchen. But the AC was out of order in our room and the sofa bed for the third person in our group was not made. In the new room we had to ask for sheets and make the bed ourselves. In addition, the AC was very noisy which made it hard to sleep. And the sofa bed needs to be replaced. Horrible mattress. Also, saying that breakfast is including is misleading: there were only a few muffins and a few packs of oatmeal on a small counter by the reception.
Business response:
Dear Brigitte, Thank you for taking the time to share about your stay. While we are glad you were satisfied with many aspects of your visit, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
It was okay, but I did expect a little more. The hotel itself was a little dated in that the lighting everywhere was pretty dim; a couple of the lamps didn’t work in the room either; the breakfast included is just some granola bars and muffins wrapped in plastic; and there was no housekeeping (at least not during my stay). It did its job at the most basic level but I definitely had higher hopes when checking in.
Business response:
Dear Dezanii, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for yo... read more
Recommend!! Finally! An Extended Stay that’s excellent. Comfy bed, nice room. Would definitely stay again!
Business response:
Dear Dawn, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay, liked the room, and found your bed comfortable. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
Pleasantly surprised at what amenities were offered for a reasonable price.
Frequently asked questions about Extended Stay America - Hartford - Farmington
How is Extended Stay America - Hartford - Farmington rated?
Extended Stay America - Hartford - Farmington has a 3.8 star rating with 1,771 reviews.
When is Extended Stay America - Hartford - Farmington open?
Extended Stay America - Hartford - Farmington is open now. It will close tomorrow at 12:00 a.m.