Extended Stay America - Hartford - Farmington

Business response:

Dear Brian, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us along with comfortable accommodations. We are so pleased that we exceeded your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management 

Business response:

Dear Luis, Thank you for your kind words about Extended Stay America! We're delighted to hear that you found our place nice. If there's anything specific you enjoyed during your stay or any suggestions you might have for improvement, please feel free to share. We look forward to welcoming you back for another positive experience!Sincerely,Hotel Management 

Business response:

Dear Sallie, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Our ideal location and upscale amenities and service make Extended Stay America an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Hotel Management 

Business response:

Dear Donna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We extend our sincere apologies for the unfortunate incident that occurred during your stay. As per your feedback, we understand that a bath mat was absent in the accessible room's shower. We have taken this matter seriously and have conducted a thorough investigation to ensure that such incidents do not occur in the future. In the future, please know our front desk is staffed around the cloc... read more