Extended Stay America - Hartford - Farmington

Business response:

Dear Denise, Thank you for taking the time to share such a complimentary review for Extended Stay America. Our team works hard round the clock to ensure a seamless stay for every guest. Therefore, we are delighted we made this happen for you with our clean, relaxing accommodations and seamless services. We will enjoy sharing your compliments with our team and show them our guests recognize their efforts. It was a pleasure having you with us, and we hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Stanley, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests a relaxing and rejuvenating experience; therefore, we apologize that your stay did not meet your expectations. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management