Extended Stay America - Hartford - Farmington

Business response:

Dear Debra, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us another chance to demonstrate the type... read more

Business response:

Dear John, thank you for taking the time to review our hotel. Although you were satisfied with most of your stay, we are disappointed we failed to meet 100% of your expectations. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon. Sincerely,Hotel Management 

Business response:

Dear John, thank you for your feedback regarding your stay at Extended Stay America. We understand that clean and organized accommodations are of the utmost importance. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your great review and hope you will be back to revisit soon. Thank you again.Sincerely,Hotel Management 

Business response:

Damian, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We will address these concerns with appropriate individuals. We hope to welcome you back in the future.Sincerely,Hotel Management