Extended Stay America - Houston - Baytown

Business response:

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the morning offerings did not meet your expectations. We know how important it is to start the day with a satisfying breakfast, and we will share your comments with our team to enhance the experience for future guests. We appreciate you bringing this to our attention and hope to welcome you back for a more satisfying stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that the condition in the hallways affected your experience. Our team takes comments like this seriously and will review the area to ensure a fresher, more welcoming environment for our guests. We appreciate you bringing this to our attention and hope a future visit allows us to provide a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad Trey and the team made your stay memorable. Great staff truly make a difference! Thank you for sharing your kind words about their outstanding service. At Extended Stay America, we aim to create a welcoming and comfortable atmosphere for every guest. We look forward to seeing you again soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad you enjoyed a clean room and a comfortable bed during your stay at Extended Stay America. It’s always our goal to provide a relaxing and welcoming environment, and your feedback encourages our team to keep doing just that. We look forward to hosting you again for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We’re glad our team’s welcoming nature and the quiet atmosphere helped make your stay relaxing. While you enjoyed the room’s appearance, we also appreciate your comments regarding the flooring, as insights like yours help us enhance comfort for all our guests. It’s encouraging to hear that your visit was overall pleasant, and we look forward to welcoming you back for an even more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are truly sorry that the overall environment did not feel fresh or comfortable during your visit. We understand how such experiences can affect your stay, and we regret any discomfort this caused. Your comments have been shared with the appropriate team, as feedback like yours is invaluable in helping us enhance the guest experience. We appreciate your honesty and hope you will consider giving us another opportunity to provide a far more welcoming and enjoyable stay in the future. ... read more