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Extended Stay America - Houston - Baytown
- Hotels
- Baytown, TX
About this business
Location details
7212 Eastpoint Blvd, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and room look great but it’s no very clean the floor were sticky and it smelled a bit off but overall the stay was very quiet and pleasant
Business response:
Dear Guest, Thank you for sharing your experience. We’re glad our team’s welcoming nature and the quiet atmosphere helped make your stay relaxing. While you enjoyed the room’s appearance, we also appreciate your comments regarding the flooring, as insights like yours help us enhance comfort for all our guests. It’s encouraging to hear that your visit was overall pleasant, and we look forward to welcoming you back for an even more enjoyable stay. Sincerely, Hotel Management
It was more quiet at night and no smell of Mary Jane in the hallway.
Staff. The Lady that worked the afternoons till 11pm was amazing. Very professional, helpfully and super nice
Business response:
Dear Guest, It is wonderful to hear your kind words about the team, especially our evening associate. We are so glad her professionalism and friendly attitude made your stay more enjoyable. At Extended Stay America, we take pride in providing warm and attentive service, and feedback like yours truly motivates us. Thank you for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Great
There's a musty smell throughout the entire hotel. I sprayed the room down with Lysol and Febreeze daily. The room appeared clean but i saw roaches when i turned on the lights in the morning. I never use hotel blankets and comforters but the sheets had stains and long black hairs on them. The staff nice and helpful. Overall considering people stay for long periods of time and keep
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear our staff was helpful during your stay, but we are sorry about the cleanliness issues you encountered. The concerns you mentioned are unacceptable and far below our standards. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide a much-improved experience in the future. Sincerely, Hotel Management
The lady working the evening shift till 11pm was excellent!! Thank you mam.
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are glad this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely, Hotel Management
Big, clean room.
Great hotel
Business response:
Dear Guest, It’s wonderful to hear you had such a positive experience during your stay. The team at Extended Stay America truly appreciates your kind words and is delighted to know you enjoyed your time with us. Feedback like yours motivates us to continue providing warm hospitality and comfortable accommodations. We look forward to welcoming you back for another enjoyable and relaxing visit soon. Sincerely, Hotel Management
Big room. Very clean and quiet.
Frequently asked questions about Extended Stay America - Houston - Baytown
How is Extended Stay America - Houston - Baytown rated?
Extended Stay America - Houston - Baytown has a 3.7 star rating with 489 reviews.
When is Extended Stay America - Houston - Baytown open?
Extended Stay America - Houston - Baytown is open now. It will close tomorrow at 12:00 a.m.